Posted by rveal included in Uncategorized
I’m always surprised when I get a call from a learner and the first thing they do is apologize for “bothering” me. Nonsense – calls from learners are usually the best, most productive part of my day. They are and SHOULD be the focus of why the Library exists.
Most learners call the Library after they have spent a long and frustrating time trying to find something. I can help them find it right away and usually hear – you can guess – “I should have called you sooner,” Most of the time if you have been searching for 20 minutes and have not found what you need, call us or drop as an email and we will get you moving forward with your project.
For most classes quarter break is approaching and you may want to take this opportunity to give us a call and get an overview of the library, or ask questions in some specific area where you are having trouble. It’s not unusual for a call with a learner to last 20 minutes or more, so we will take the time you need to get your question answered.
Also if you are starting your literature review for your dissertation, you may want to call and discuss keyword and databases with a librarian. We can help you by email, but it can be easier to get clarity on your question when we can talk “real-time”.
If it is difficult to call during the day, we have evening hours until 8pm central time on Mondays and Saturdays from 10-2pm.
Want to hear what a typical call between a learner and librarian sounds like. Click on this link from the Library Research Handbook.
Looking forward to your next call or email!
Posted: September 12th, 2008 under Uncategorized.