September 12th, 2008

Calling the Library

I’m always surprised when I get a call from a learner and the first thing they do is apologize for “bothering” me. Nonsense – calls from learners are usually the best, most productive part of my day. They are and SHOULD be the focus of why the Library exists.

Most learners call the Library after they have spent a long and frustrating time trying to find something. I can help them find it right away and usually hear – you can guess – “I should have called you sooner,” Most of the time if you have been searching for 20 minutes and have not found what you need, call us or drop as an email and we will get you moving forward with your project.

For most classes quarter break is approaching and you may want to take this opportunity to give us a call and get an overview of the library, or ask questions in some specific area where you are having trouble. It’s not unusual for a call with a learner to last 20 minutes or more, so we will take the time you need to get your question answered.

Also if you are starting your literature review for your dissertation, you may want to call and discuss keyword and databases with a librarian. We can help you by email, but it can be easier to get clarity on your question when we can talk “real-time”.

If it is difficult to call during the day, we have evening hours until 8pm central time on Mondays and Saturdays from 10-2pm.

Want to hear what a typical call between a learner and librarian sounds like. Click on this link from the Library Research Handbook.

Calling a Capella Librarian

Looking forward to your next call or email!



Comment from CSmith
Time August 10, 2012 at 2:49 pm

I have called the library for help with my dissertation and SMR, and I was told that my questions had to go through my mentor. Honestly, I think the mentors are swamped busy. I believe that I will be better prepared to submit chapters if I am able to work with the library on a one-to-one basis. I explained this as a frustration to a reviewer and they were going to look into it. Has this issue been resolved? As I complete my chapters 1-3 and conduct my research, it would be helpful to be able to work with the library on specific concerns…Is this a possibility?

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