Transparent Policies and Guidelines

Capella is committed to cultivating a community of mutual trust and respect. We have developed the following policies and guidelines to ensure that all operations abide by all applicable federal, state, and local regulations and requirements.

If you have any questions about these policies — or about financial aid in general — feel free to reach out to an enrollment counselor at 1.866.808.8681 or via email.

+ Financial Aid Code of Conduct

This code of conduct details the policies and regulations governing the management of financial aid funds, documents, and practices.

View Capella's Financial Aid Code of Conduct PDF

+ Refund Policy

Capella University's tuition and fees refund structure and schedule applies to all university programs and activities as specified in this policy and its related procedures and schedules.

View Capella's Refund Policy. PDF

+ Rights & Responsibilities

This policy outlines the specific rights and responsibilities of students with respect to tuition and financial aid.

View the Rights & Responsibilities

+ Financial Aid Satisfactory Academic Progress Policy

This policy details the minimum financial aid satisfactory progress that students are required to maintain to be eligible for financial aid.

View the Financial Aid Satisfactory Academic Progress Policy PDF

+ Definition of Credit Standing for Student Loan Eligibility

This policy includes the standards used by Capella's Financial Aid Office when determining grade level eligibility for student loans based on prior credits.

View the Definition of Credit Standing for Student Loan Eligibility

+ Definition of Full-Time and Half-Time Enrollment

The purpose of this policy is to provide clear and consistent directions, guidelines, responsibilities, and accountabilities associated with course registration-related activities.

View the Definition of Full-Time and Half-Time Enrollment PDF

+ Annual Security Report

Federal regulations require Capella to provide all current and prospective learners and employees an Annual Security Report which contains crime statistics for the previous three calendar years as well as various policies, procedures, and program disclosures related to safety and security.  A printed copy of this report is available upon request by contacting safetyandsecurity@capella.edu

View the Campus Crime Policy PDF