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Transparent Policies and Guidelines
Capella is committed to cultivating a community of mutual trust and respect. We have developed the following policies and guidelines to ensure that all operations abide by all applicable federal, state, and local regulations and requirements.
If you have any questions about these policies — or about financial aid in general — feel free to reach out to an enrollment counselor at 866.808.8681 or via email.
+ Financial Aid Code of Conduct
This code of conduct details the policies and regulations governing the management of financial aid funds, documents, and practices.
+ Refund Policy
Capella University's tuition and fees refund structure and schedule applies to all university programs and activities as specified in this policy and its related procedures and schedules.
+ Rights & Responsibilities
This policy outlines the specific rights and responsibilities of students with respect to tuition and financial aid.
+ Financial Aid Satisfactory Academic Progress Policy
This policy details the minimum financial aid satisfactory progress that students are required to maintain to be eligible for financial aid.
View the Financial Aid Satisfactory Academic Progress Policy PDF
+ Definition of Credit Standing for Student Loan Eligibility
This policy includes the standards used by Capella's Financing Support Team when determining grade level eligibility for student loans based on prior credits.
View the Definition of Credit Standing for Student Loan Eligibility
+ Definition of Full-Time and Half-Time Enrollment
The purpose of this policy is to provide clear and consistent directions, guidelines, responsibilities, and accountabilities associated with course registration-related activities.
View the Definition of Full-Time and Half-Time Enrollment PDF
+ Annual Security Report
Federal regulations require Capella to provide all current and prospective learners and employees an Annual Security Report which contains crime statistics for the previous three calendar years as well as various policies, procedures, and program disclosures related to safety and security. A printed copy of this report is available upon request by contacting safetyandsecurity@capella.edu.