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According to the Pew Research Center, more than one in three U.S. workers today are Millennials (adults between the ages of 26 to 41).
This year they surpassed the Diversity/ Gen X cohort to become, along with Baby Boomers, the largest share of the American workforce. The U.S. is experiencing one of its most diverse times when it comes to generations in the workforce.
What are the implications of the generational differences in the workforce and how do they play out, specifically, in areas of public health and health administration? Dr. Susan Nohelty and Dr. James V. Gambone*, doctoral co-lead faculty members in the Capella University School of Nursing and Health Sciences, share their thoughts on these differences and how they may impact these two fields both now and also in the future.
There are currently three different generations working together in the public health and health administration fields, as well as the workforce as a whole:
Gambone explains that leaders in the workplace need to understand and embrace generational differences, as well as race and gender and the many other characteristics of diversity. How leaders deal with these differences will shape their professional relationships and motivate those who are working with them.
“It is important to first understand that each generation has developed different core values, which makes their personalities and work styles different. During their formative years (10-20) they experienced different political, economic, educational, and parenting circumstances which have contributed to the development of their own unique generational ‘core values.’ We need to understand these different core values in order to develop successful workplace engagement and retention strategies,” says Gambone.
Here’s a breakdown of some of the unique characteristics of each generation in the health care and public health field:
Millennials are also the most tested generation in human history and because of that testing, many have developed a fear of failure. This means engagement practices at work promoting innovation and taking risks need to include opportunities to fail without penalties—as long as learning how not to repeat failure is part of the process.
Each generation should be engaged and recruited differently. Gambone and Nohelty offer a few ideas:
In order for Boomers and Diversity generation leaders to prepare Millennials to become future leaders in the workforce, they must be facilitating mentoring between different aged employees to encourage more cross-generational interaction.
Younger employees should learn to seek the experience and wisdom offered by senior employees. Older employees should learn to be open to the fresh perspectives offered by younger employees. Millennials crave relationships built on authenticity, trust, and mutual preparedness—if they feel that the relationship is not mutual, they are more hesitant to reach out.
Despite the generational differences, industries with a wide variety of ages working together bring diversity to the table. Gambone explains that a diverse workforce provides an opportunity for more ideas and breakthrough solutions. The Diversity generation and Millennials, for example, tend to have a better understanding of the benefits of diversity, which is one of their strengths. He points out that “in the public health and health administration fields, younger generations bring an incredible understanding of ‘big data’ to the workplace and they’re not intimidated by the available technology to successfully mine it. They are open to learning from data, rather than being overwhelmed by it.”
The key to seeing all ages work effectively and in harmony in the workforce is to be able to effectively address and take advantage of the differences in values and expectations of each generation.
Gambone says, “Respect, care, and cooperation. We must be caring and empathetic towards each generation, regardless of their differences. There is so much work to be done in our society and in these two fields, the only way we can do that work is if we all cooperate.”
Learn more about Capella’s programs in public health and health administration.
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*Dr.James V.Gambone helped develop the intergenerational field and has been practicing bringing all of the generations together in business, faith communities, and community organizations for 28 years. His books, Together for Tomorrow and All Are Welcome: A Primer on Intentional Intergenerational Ministry and Dialogue, are now in their 12th printing.
Dr. Susan Nohelty has worked in the health care field for over 35 years, working as a registered nurse in a variety of clinical, managerial, administrative, and educational positions. As an administrator, she studied and researched the unique characteristics of the various generations in the workplace, and how these characteristics impact working relationships. Her personal and professional experiences have been richly enhanced through her numerous intergenerational collaborations.
September 10, 2019